Refund and Returns Policy

We understand that sometimes things don’t go as planned. Below are our refund options based on the type of product:

1. Digital Products:

   • No refunds are available for digital and downloadable products.

2. Physical Hardware Products:

   • You have a 3-day refund option after receiving the product at your address.
   • To initiate a refund, please inform us via email at [email protected].
   • Ensure that the product box remains unopened and in sealed condition.
   • If the product box is opened, a minimum deduction of 200 INR will apply to the refund amount.
   • Additionally, if any part or parts are missing from the box, their actual cost will be deducted after inspection.

3. Online Live Courses with Hardware:

   • A 3-day refund option is available after attending at least 2 hours of live sessions with our mentors.
   • This applies only to courses that are not short-term (less than 3 days).
   • Deduction as per the standard mentioned above.

4. Online LMS Courses with Hardware:

   • We cannot offer a full refund for LMS courses since they come with a physical kit.
   • However, we do provide a 3-day refund option once the product is received at your doorstep.
   • The minimum deduction for this refund is 200 INR.
   • If any parts are missing, the deduction will be based on their actual price.
   • Please note that upon initiating the refund process, your LMS login will be terminated, or the registered course will be removed from your profile.

5. Refund processing timeframe:

   • Usually, we initiate a refund in 3 days once the customer requests for the categories of physical hardware products, online live courses, and online LMS with hardware. If hardware kit is included in the course the refund will initiate once the hardware is received back from the customer. 
   • For renting a hardware kit the refund will initiate in 3 days once the returned product is received to the company address from the customer. 
   • The cost of shipping the kit back to us will be the responsibility of the customer. If the customer fails to return the kit in 30 days company will consider the product as sold and we do not initiate a refund.

6.  Refund crediting timeframe:

   • Typically the refund amount will be credited to the customer in 7 to 14 days once we initiate the refund through our payment gateway partner. The amount will be credited to the same mode of payment the customer used.
   • In case your refund is not credited in 21 days, please write to us or contact to customer care number +91 9496333305 for fast resolution.

7.  Order delivery timeframe:

   • Digital products (around the world)- Instant or maximum in 48 hours. If there are any pre-booking products, as per the informed time frame.
   • Physical hardware product (within India )- 3 days to 14 days. Pre-booking products as per the informed time frame 
   • Online live course with hardware (within India )– You will receive the hardware 3 days before the course starts.
   • Online LMS course with hardware (within India )– 3 days to 14 days.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Please send the goods to the following address:

Umydo Solutions
IV/26, Sreekumar Bhavan, Near KWA Office
Lahassery, Chengannur PO
Alappuzha, Kerala 689121

We recommend using an insured and trackable mail service to prevent any issues with damaged or lost goods during return shipment. We cannot issue a refund without actual receipt of the goods or proof of successful return delivery.